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Prodware Blog

Infrastructure support

In addition to application support, Prodware provide infrastructure support for your entire IT operation.

Prodware offers cross-platform infrastructure support on networks, servers, peripherals and communications hardware from multiple, leading vendors.

With a range of flexible, competitively priced infrastructure support packages which incorporate on-site and remote support, incidents are managed through to resolution efficiently through our ITIL accredited Service Desk.

Our infrastructure support service provision includes:

Hardware management

Prodware can design and implement your hardware architecture providing your company with an IT platform that is a solid and efficient basis for your business solutions, reducing and controlling costs. Prodware ensures that your IT equipment meets the highest quality standards and provides optimal performance from your network, resources and storage capacity, covering both your current and future needs. 

Disaster recovery planning, implementation and maintenance

It is essential to have a disaster recovery strategy that ensures ICT systems are returned to service, quickly. Corrupted data, computer viruses, human error, hardware failures, accidents and external threats generate unplanned downtime that can seriously affect the business if no action is taken.

Prodware’s technical team design and implement comprehensive recovery plans which include the necessary processes and actions to recover your systems, taking into account both the human and technical resources available.

Security and back up services

Solution and strategy backups are key to any organisation in dealing with factors that can cause data loss: accidental deletion, overwriting files, installing new software, theft, fire or other casualty, damage to your hard drive, viruses, spyware, hacker attacks etc. Prodware offer peace of mind in the knowledge that data and digital files across your computers, laptops, devices, servers and databases across platforms are protected; minimising the impact on the operation of your business.

For full overview of services download the IT Infrastructure Managed Services brochure.

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