How can organisations benefit from a business management solution such as CRM (customer relationship management)?
In today’s competitive marketplace, no matter what sector you operate in or the size of your business, it is imperative you place your customer at the heart of your business.
In order to deliver an excellent customer experience, organisations must have processes in place to capture and respond to customer information and interactions, throughout sales, marketing and customer service efforts.
By using a customer relationship management application such as Microsoft Dynamics CRM, it helps organisations better understand their customers so that they can anticipate needs and shape personalised offerings. By having a single customer view, organisations can collaborate, share customer knowledge and maximise sales, marketing and service efficiencies.
CRM also helps you manage not just customers but partners, members, patients, sub-contractors, recruitment, projects and service contracts.
Having a centralised customer relationship management strategy means that your CRM technology can benefit multiple teams as well as your customer:
Increased Sales Productivity
Impactful Marketing Communications
Improved Customer Experience
Microsoft Dynamics CRM enables companies to market smarter, sell effectively and productively, and care everywhere. Via deep integration with Microsoft applications such as Office 365, Outlook, Sharepoint, Dynamics ERP, Social Engagement and Dynamics Marketing; we provide social insights, business intelligence, and boost productivity with One Microsoft solutions.
We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
Microsoft Dynamics CRM is available either on-premise or on the cloud – please visit our Services page for an explanation of your deployment options, depending on the needs of your business.
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